Technical Support Developer

About the Job

We work with high-calibre organisations across a broad range of market sectors. Our clients include W5, Van Morrison and The MAC, Belfast. Your role as a Technical Support Developer will involve working closely with design & development teams to deliver the highest of quality website solutions for a range of forward-thinking clients. You will be required to liaise with customers, both during website development and post-launch.

As a Technical Support Developer your primary role will be to research, diagnose, troubleshoot, and resolve client issues in an accurate and timely manner. You will be responsible for working with different software applications following standard procedures to escalate unresolved issues to the appropriate internal teams, whilst also liaising with clients when required.

About you

We are on the hunt for an agile developer with a wealth of HTML, CSS, jQuery and PHP experience. This is a role for someone who will thrive on the responsibility of developing robust and flexible CMS and who can produce high quality, reusable code to meet multiple client deadlines.

Must-have skills

• A minimum of 2 years experience would be required
• HTML, CSS, and JS
• A foundational knowledge of PHP would be preferred
• Experience with a modern JS framework such as Vue.js or React.js would be preferred
• Passionate about development with high attention to detail
• CMS experience - We currently use Craft CMS but would consider experience with any PHP based CMS
• Experience collaborating with UX/UI designers to produce beautiful, functional and accessible websites

You will also need to be able to:

• Communicate with clients via a chosen customer support ticketing system
• Resolve customer support requests in correlation with each client SLA
• Provide reliable time estimates for project work
• Have the ability to work under pressure and to tight deadlines
• Report progress to Project Managers on a regular basis
• Demonstrate evidence of a strong track record of working similar projects
• Stay at the forefront of the web industry and incorporate new approaches and ideas
• Provide examples of innovative and successful projects in which you have played a central role

What you’ll get in return..

The winning candidate will enjoy:

• A competitive salary to be determined based on experience
• 31 days annual leave including bank holidays
• Company Pension Scheme
• Regular appraisals and personal development plans
• Training opportunities to develop your existing knowledge further – including access to courses and books
• Regular staff outings and team building events
• A friendly, close-knit workplace where everyone knows your name – and how you take your coffee
• Relaxed dress code
• Paid social events
• Flexible/Hybrid working
• Private Health Insurance